When should I get my carpet cleaned?
In most cases, the answer is as soon as possible. Most carpet manufacturers suggest having your carpet cleaned twice a year. That’s because as dirt and grime continue to seep into the carpet, foot traffic drives it deeper and deeper. That’s why you have to act as quickly as you can.

In case of emergency such as water damage, you need to contact a professional carpet cleaner immediately to save your carpet.

How safe are your cleaning and protection methods?
We use only the safest, most effective technology to assure not only your satisfaction, but your safety as well. We do not use any chemicals, or leave any irritant residues – we are a green company and we use environmental friendly materials.

What kind of materials do you use to clean carpets?
As a green company, we’re committed to protecting our clients, which is why we use only natural organic materials. Other companies utilize harsh chemicals that linger in the carpet for years after application.

If I have a carpet with discoloration, can you get it clean?
Our technicians can apply spot treatment the discolored area of the carpet. But in worst case scenario, we can replace the effected space with a matching piece from our stock of carpet samples to create a virtually seamless transition.

Will all spots come out?
We treat all spotted areas with the most professional techniques available today. However, we can not guarantee the removal. But it is very are that a spot won’t come out after our professional techniques are applied.

How soon will I be able to walk on my carpet again?
We recommend you keep regular traffic off the carpet for a period of 2 hours. You may use the carpet lightly immediately after cleaning by wearing socks or house slippers. Walking on freshly cleaned carpet with bare feet may leave oil spots. Our professional will explain more and will instruct you as soon as the the job is done.

How long will it take my carpet to dry?
Normal drying time is from 4-24 hours, depending on the humidity level in the air, air movement and room temperature. Do not be alarmed if it takes little longer especially when Scotchgard has been applied.

How long will it take my furniture to dry?
It typically takes anywhere from 6-10 hours. We recommend you abstain from using it until the next morning. Also, follow our cleaning expert’s instruction.

Can you get the pet odor out of my carpet?
Pet odor is a very common problem that often turns out to be much more complex than initially thought and that is why you need to call an expert to prevent greater damage. Pet urine can easily soak through the backing of the carpet into the padding underneath. In more severe cases the urine can penetrate into the sub-floor beneath the padding. This creates a problem that is multi-layered. The urine also provides for the growth of bacteria. This in turn contributes to a worsening of the odor problem and can contribute to permanent color loss of the carpet fiber.

To eliminate this problem, the urine must be removed or neutralized from each of the layers affected. If the contamination is limited to only the face yarn of the carpet then the cleaning itself may effectively remove the odor. In more severe cases a urine neutralizer may be applied. In some cases, replacement of the carpet padding may be required.

My carpet has bleached or faded spots, can your service help correct it?
If there is color loss in the carpet, it may be able to be spot dyed, or we can do a carpet repair for you by replacing that area of carpet with another piece from our stock. But in most cases, we can easily correct it and have your carpet look like new again.

What should I know before buying an expensive carpet?
You need to make sure that you buy a carpet that meets all the required standards as to color-fastness, shrinkage and fiber content. Your carpet should have the quality of being cleaned on a regular basis without suffering unnecessary damage.

I have bought an expensive Oriental rug. It looks exquisite now and I want to keep it that way, what should I do?.
When buying expensive area rugs such as oriental rugs you have to remember that regular treatment takes place right in your home. Buy a well engineered vacuum cleaner, preferable with a separate rotating brush so that you get as much of the abrasive household dust and mites on a weekly basis.

But remember that completely removing these harmful substances and organisms requires regular professional cleaning. Don't try and save here as domestic vacuum cleaners are not strong enough to remove all of these ingrained problems.

My dog has just urinated on my beautiful expensive rug. I am afraid to eve start the cleaning process by myself. What should I do?
Well done! Calling us was the first step in the right direction. The wrong treatment will often result in irreversible damage to your expensive rug. We recommend our special cleaning service so that your rug will get the best care, cleaning and deodorizing that it deserves.